REORDER PRODUCTS

Use the following form to submit your product reorder requests. In order to expedite your requests, please take note of the following:

Note 1 – Members Only: These product requests are only valid for active, existing clients and patients who are members of our association. To refill any prescription items, including herbs and mistletoe, you must have had an appointment with Dr. Judy to review your pet’s condition within the last 6 months. If your last consultation was beyond 6 months ago, you will need to complete a follow-up appointment before your order is processed. 

Note 2 – Orders Only: This form is for submitting product reorders ONLY. Please do NOT include medical questions, as the orders are being filled by non-medical personnel. If you have medical questions or concerns about your pet, please schedule a medical consultation with the doctor.

Note 3 – Be Specific: When filling out the form, include the specific product name (i.e., from a previous product label or invoice) and the quantity desired. This will help prevent errors in filling your order. Please be aware that not all products can be shipped outside the United States.

Note 4 – No Expedited Shipping: Products are drop-shipped to you directly from the supplier via their least expensive option (usually bulk-rate USPS or UPS Ground). We do NOT offer expedited shipping options.

Note 5 – Orders Will Expire: After submitting your order, someone will promptly contact you for payment, and you will have three business days to pay for your order before it is deleted from our system. No orders ship without payment.

Ordering Instructions

1. Enter your pet’s name and your contact information. *Note* If you’re ordering for more than one pet, it’s better to submit a separate order for each so we’re sure who is getting which product. As long as your orders are done back-to-back, we will combine them into one invoice for you.
2. Enter the specific name of the product you are requesting (refer to the label on the existing product or a previous invoice to obtain the product name) and the quantity you desire.
3. If you are ordering more Mistletoe, please provide the current dosage (in ml) that you are administering to your pet. You should be tracking this on your log sheet.
4. If you want your order shipped to an alternate address, please provide that address in the “Alternate Shipping Address” field.
5. Check the Captcha box, and follow any prompts it may give you.
6. Click the “Submit” button to submit your order. If you need to order for another pet, go back and do this immediately so we receive them relatively together.

After submitting your order:

A. If you have a credit card saved in our system, we will charge the card on-file and ship your products. If you do not have a valid credit card saved in our system, we will email you a detailed invoice including a link to our Pet Portal, which you will use to login and pay for your order. Nothing will ship until we receive full payment!

B. After your order has been fully paid and shipped, we will email you a paid invoice that contains a detailed list of your ordered items, packaging tracking info so you can check delivery status at any time, and dosage information for all items being administered to your pet.

*Note* – Please read the “Your Order: Invoices, Payment, Dosing & Delivery Status Info” section below for detailed examples of the information contained on your invoices. This information will save you a great deal of time in answering common questions concerning: what you ordered, when it shipped, where it is now, and what your dosing instructions are. Please empower yourself by reading this important information! We provide these self-service tools for your convenience and time efficiency, so please utilize them!