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We are committed to helping all of our patients live the best life possible. As our practice grows, we are faced with helping more and more clients each day. In order to give all of our patients the best care possible, we ask that you follow  these simple guidelines: 

• Please be patient. We work with many critical care patients every day and are unable to provide immediate responses to your questions.
• We are NOT available to treat emergencies. If your pet is seriously ill or injured, please take it in to be seen at a local vet. There is a home treatment section on our RESOURCES page that will give you parameters as to when it is imperative to take your pet in to be seen. 
• Expect no more than one e-mail response per day. Once you have your ‘turn’ with an e-mail, you will be moved to the back of the ‘line,’ so to speak, and other clients will be given priority. Therefore, we suggest that you consolidate questions into one correspondence. This will help us serve as many clients as possible each day.
• Medical questions will only be answered via e-mail if it is a follow-up from a consult, such as clarification on treatments, diet questions, changes in the pet’s conditions, or requested records or photos.
• Medical conditions that have not been discussed during a consultation will NOT be addressed via e-mail. If you ask a  question in this manner, you will be asked to schedule a consultation.
• We have many resources on our website regarding basic care for your pet. We suggest that you utilize these as you may find many answers to your questions here and will not need to wait for a reply. You may be referred to that information if you have a question that is already answered on the site. 
• Our practice is a unique specialty focusing on nutrition, all forms of plant medicine, homeopathy, ozone, and mistletoe. It is not possible for Dr Judy to research all of the many new modalities coming on the market. As a  general rule, we do not recommend any therapy that we do not have experience with. Furthermore, we do not recommend letting your pet be a ‘guinea pig’ for new therapies that have not been proven effective in real-life settings outside the lab.  

Animal Healing Arts is a private membership association (PMA), and we ONLY provide services to our members. While membership is free, products and services are NOT. Learn more about our membership HERE.