REORDER PRODUCTS
Use the following form to submit your product reorder requests. In order to expedite your requests, please take note of the following:
Note 1 – Members Only: These product requests are only valid for active, existing clients and patients who are members of our association. To refill any prescription items, including herbs and mistletoe, you must have had an appointment with Dr. Judy to review your pet’s condition within the last 6 months. If your last consultation was beyond 6 months ago, you will need to complete a follow-up appointment before your order is processed.
Note 2 – Orders Only: This form is for submitting product reorders ONLY. Please do NOT include medical questions, as the orders are being filled by non-medical personnel. If you have medical questions or concerns about your pet, please schedule a medical consultation with the doctor.
Note 3 – Be Specific: When filling out the form, include the specific product name (i.e., from a previous product label or invoice) and the quantity desired. This will help prevent errors in filling your order. Please be aware that not all products can be shipped outside the United States.
Note 4 – No Expedited Shipping: Products are drop-shipped to you directly from the supplier via their least expensive option (usually bulk-rate USPS or UPS Ground). We do NOT offer expedited shipping options.
Note 5 – Orders Will Expire: After submitting your order, someone will promptly contact you for payment, and you will have three business days to pay for your order before it is deleted from our system. No orders ship without payment.
Ordering Instructions
- Enter your pet’s name and your contact information.
- Enter the specific name of the product you are requesting (refer to the label on the existing product or a previous invoice to obtain the product name) and the quantity you desire.
- If you are ordering more Mistletoe, please provide the current dosage (in ml) that you are administering to your pet.
- If you want your order shipped to an alternate address, please provide that address in the “Alternate Shipping Address” field.
- Check the Captcha box, and follow any prompts it may give you.
- Click the “Submit” button to submit your order.
After submitting your order:
A. If you have a credit card saved in our system, we will charge the card on-file and ship your products. If you do not have a valid credit card saved in our system, we will email you a detailed invoice including a paylink URL, which you will use to pay for your order. Nothing will ship until we receive full payment.
B. After your order has been fully paid and shipped, we will email you a receipt. This receipt contains a detailed list of your ordered items, shipment tracking information you can use to track your delivery, and dosage information for those items that are drop-shipped directly to you from the supplier.
*Note* – Please read the “Your Order: Payment, Receipts, Dosing & Tracking Info” section below for a detailed breakdown with examples of the information contained on your invoice and receipt. This information will save you a great deal of time in answering questions concerning: what you ordered, what shipped, when it shipped, where it is now, and herb dosing. Please empower yourself by reading this important information!
Your Order: Payment, Receipts, Dosing & Tracking Info
This section provides a detailed example of the invoice(s) and/or receipt(s) you will receive as a result of placing an order. The general process flow of an order is as follows:
1. You place your order via the online order form.
2. We generate a detailed invoice for your order, and do one of the following:
a. If you have a credit card saved in our system, we will charge the card on-file so-as to expedite processing of your order.
b. If you do NOT have a credit card on-file, we will email an invoice with a Paylink in the comments section. You will use that Paylink URL to pay for your order. No orders will be processed without payment.
*Note* If your order contains products for two pets, a separate invoice/receipt will be generated for each pet. These may be combined into one card charge, but don’t be confused by the multiple invoices/receipts when ordering for multiple pets. To help avoid confusion, it may be better to place a separate order for each pet.
3. After payment, we do one or more of the following, depending on your order’s contents:
a. For all AHA branded products and a few other items, we assemble and ship your order ourselves from our in-house inventory. This list of products is relatively small and includes things like: mistletoe & syringes, CBD, nosodes, essential oils, teas, ozonated oil, fluids, vitamins, etc. Where applicable, every item that we ship will come with a dosage instruction label on the product, and sometimes an additional sheet of instructions.
b. For herbs and other items that we don’t stock ourselves, we order and drop-ship these to you directly from our supplier. This provides you with a wider range of products (literally, everything a supplier offers) than if we attempted to stock these ourselves. Because we don’t ship these to you, they do NOT come with a dosage instruction label on the product. Instead, you can get the dosage instructions from the line item detail of the receipt itself. (see examples below)
4. Once we have either shipped or ordered ALL of your product items and have received tracking numbers for ALL of those shipments, we will email you a receipt. You can refer to this receipt at any time for either dosage instructions, or the shipment tracking numbers so that you can track the delivery status of your order yourself at any time, without contacting our staff.
Example Invoice with Paylink
For this example, this client ordered refills of mistletoe and two additional herbs. Because this client didn’t have a valid credit card saved into our system, we generated an invoice and emailed it to them with a Paylink, as previously explained. Here is an example of the invoice they received via email:
1. Note the Paylink URL included in the Comments section (highlighted in yellow). Either click the link (in blue), or copy/paste it into a browser in order to pay for your order.
2. The items grouped in black are fulfilled from “Animal Healing Arts” (i.e. AHA). Note that this includes a shipping charge for these items, and we ship these items to you.
3. The items grouped in red are fulfilled by “A Time to Heal” (i.e. ATTH), one of our suppliers. Note that it has its own associated shipping charge, as these are shipped to you directly from this supplier.
4. The items grouped in blue are fulfilled by “Jing Tang” (i.e. JT), one of our suppliers. Note that it has its own associated shipping charge, as these are shipped to you directly from this supplier.
Example Payment
When you click the Paylink URL (or copy/paste it into a browser) you will get a screen like the following. Simply enter your credit card and billing information and click the Pay button:
Example Receipt with Dosage & Tracking Info
After you’ve paid for your order via the Paylink URL, we fulfill your order directly and/or through our suppliers. Once we have tracking numbers for all of the shipments included in your order, we will send you a receipt with this tracking information. Below is an example:
We can see by this receipt that:
1. The invoice has been paid (i.e. the Balance Due is $0.00, and there is a Paid transaction ID in the comments).
2. AHA shipped our portion of the order via USPS tracking number 9405509205568782881750. (Circled in black)
3. ATTH shipped their portion of the order via USPS tracking number 9400111899562098007425. (Circled in red)
4. JT shipped their portion of the order via USPS tracking number 9405511206209856860838. (Circled in blue)
5. The NP-Si Miao San 100g herb has its dosage instructions included on the receipt in the details of that line item. (Highlighted in yellow)
6. The JT-Si Miao San Concentrated 90g herb has its dosage instructions included on the receipt in the details of that line item. (Highlighted in yellow)
Your Shipment Status / Using the Tracking Numbers
Almost all orders will ship USPS from all vendors. In rare circumstances, we may ship something via UPS or FedEx. The tracking numbers of each carrier look different, and must be looked up on their own websites. You can check the delivery status of your orders yourself, at any time, by using the providing tracking numbers from your receipt and the carrier sites below:
1. USPS – These tracking numbers are typically a 22 digit number beginning with “94” (i.e. 9405511206209856860838). You can copy/paste the number from your receipt into the “Track” field on this page to check its status: https://tools.usps.com/go/TrackConfirmAction_input
2. UPS – These tracking numbers are typically an 18 character alpha-numeric beginning with “1Z” (i.e. 1Z9A83E91350540602). You can copy/paste the number from your receipt into the “Track” field on this page to check its status: https://www.ups.com/track?loc=en_US&requester=ST/
3. FedEx – These tracking numbers are typically a 12-15 digit number (i.e. 794801750851). You can copy/paste the number form your receipt into the “Tracking Number” field on this page to check it’s status: https://www.fedex.com/en-us/tracking.html
Hopefully this information takes the mystery out of your invoice(s) and receipt(s), and empowers you to answer your own questions concerning: what did I order, what shipped and when, where is it coming from, where is it going, where is my order now, and what is my herb dosage?
What If My Order is Lost?
As mentioned above, use the tracking number provided on your receipt to find the shipment status of your order. Here are a couple of scenarios:
1. If the carrier has admittedly lost track of your order, please let us know.
2. If the carrier says the package has been delivered, but you never received it, we suggest you do the following:
a. Check with all other household members to see if someone has seen your package.
b. Check with your neighbors to see if they’ve seen your package.
c. Check with your carrier person to see if they remember delivering your package to your or another address.
d. Check with the carrier company to see if they can provide detailed GPS coordinates for where your package was delivered, and then use Google Maps to verify that location is your property. Follow up with the carrier if it is not your location.
We only use shipment methods that provide package tracking numbers so that we and you both know if/when an order has shipped and if/when it was delivered. If the carrier says it was delivered, that’s all we know about it. We are not responsible for carrier mishaps or stolen packages.
If you are having issues with one specific carrier (i.e. USPS) losing your packages, we can try shipping your next order via another carrier (i.e. UPS) to see if that helps solve the problem. If you need to do this, simply enter the specific carrier in the Alternate Shipping Address field. *Note that not all products are available via all shipping methods. We’ll help you find a solution whenever we can.
What’s the Scoop?
All JingTang brand herbs in powder format should be shipped to you with an accompanying “scoop” in the box. The scoop is a plastic spoon with a small end and a large end, and your dosage instructions (on your receipt) are given in a number of small or large scoops. Whether the vendor didn’t ship the scoop or clients didn’t notice it before throwing the box away, we can’t be sure, but occasionally we do have clients without a scoop wondering how to dose their herbs. Here is a conversion you can use: 1 small scoop = 1/8 teaspoon. 1 large scoop = 1/2 teaspoon.
Creating a Pawsitive Experience
We are committed to helping all of our patients live the best life possible. As our practice grows, we are faced with helping more and more clients each day. In order to give all of our patients the best care possible, we ask that you please read and follow these simple guidelines HERE.
Phone
720-515-2421
Email
info@ahavet.com
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